Refund policy

Kids Haven strives for customer satisfaction and we want to make your shopping experience with us a pleasant one. Returns and exchanges are willingly accepted within 7 days from the day the purchase is made and we will issue a full refund, excluding the delivery charge if we have already delivered the items to you.

You are responsible to bring the items to our showroom. If a collection service is required, there is a S$50 collection charge for beds, furniture, and other larger items, S$30 dispatched courier service for smaller items. There is also an admin fee of 25% if the return/exchange is due to customers' own will.

For all returns, we simply ask that you take care to return the items to us in the condition that you received them. The return items should be unopened and unused and still in its original packaging.

Please note that we cannot accept returns as following conditions except due to manufacturing defects.
- Items returned not in its original packaging
- Items sold at As-Is condition
- Items have been used
- Mattresses, pillows, etc that have been unwrapped (For hygiene reasons)
- Item has been personalized or made to your specific requirement. (All solid pine wood products are strictly non-refundable)
- Items indent from overseas especially for you.
- Goods damaged after leaving our store or have checked and received in good condition during the delivery.