Kindly note that upon purchase, you have agreed to our Terms & Conditions.

PURCHASE TERMS & CONDITIONS

Delivery Timings

Delivery timing: 
Monday to Friday, either 
(i) 10:00a.m. - 1:00p.m. 
(ii) 2:00p.m. - 6:00p.m.

• Delivery on weekends and public holidays are not available. 

• Strictly no assembly jobs will be conducted after 5:00p.m., as all jobs had to be completed before 6:00p.m.

• You will be contacted in advance via WhatsApp text message to arrange a convenient date and time. 

• Kindly allow 3-4 hours interval for delivery.

• Delivery can made within one week of payment clearance for in-stock items during non-peak periods.

Delivery Rates

• For eligible orders under our standard Singapore delivery profile, free single-trip delivery applies to orders of S$150 and above. A S$15 standard delivery charge applies to eligible orders below S$150. 

• These standard rates took effect on 20 March 2026, replacing the previous S$100 free-delivery threshold. Selected products, including items assigned to special shipping profiles, may have different delivery charges as shown at checkout. Additional delivery surcharges and service fees may apply as set out below. 

• Delivery can be made within 1 week of payment clearance for ready stocks items during non peak period. However, in the case that you would like to expedite your delivery, we provide urgent delivery via a third party vendor at an additional fee of $50 per bed. 

• A redelivery fee of $80 and above will apply for last-minute cancellations or changes to the delivery. Kindly inform 3 working days in advance to avoid the fee. 

Delivery Surcharge

Addresses in CBD, Tuas, Sentosa, and Jurong Island are subject to additional costs of $20. The amount will be collected later for orders that are submitted online. 

Non-lift Charges

Non-lift landing fees will incur, charge by per floor per item. Please inform us prior delivery if there is any non-lift landing. This includes any staircase from unloading to the point where furniture will be set up (e.g. walking up to apartment, inside the apartment etc.). 

Non-lift charges (per level):

• $10 per bulky item for items such as trundle and chairs.

• $20 per bulky item for items such as staircase, drawer bookcase, Single/ Super Single bed or mattress (double deck beds or corner beds will be multiplied accordingly).

• $30 per bulky item for items such as Queen bed or mattress, or any of equivalent.

• Non-lift charges are capped at $210 per job. 

• The non-lift fee will divide by 2 for half a flight of stairs.

• Stairs that are 4 steps or less will be exempted from the non-lift charges. 

The list above is a non-exhaustive list.  

Non-declaration of non-lift will incur a redelivery charge ranging from $50-$200. 

Shift/ Dismantle/ Disposal Services and Charges

Shifting or dismantling services are not included. Shifting or dismantling the existing bed frame or furniture within rooms is to be done strictly by customers; Kids Haven will not be held liable for any damages. 

Customers who wish to shift or dismantle beds previously purchased from Kids Haven can contact our customer service personnel to inquire about this service for a fee.

Please clear the room before delivery, otherwise Kids Haven reserve the right to arrange for redelivery at a fee. A redelivery fee of $80 and above will apply for last-minute cancellations or changes to the delivery.

Disposal services are at $40 onwards per disposal, to be pre-arranged. 

Tight Working Space Surcharge

Should there be no reasonable amount of space given at the point of assembly, additional charges of $80 will apply for tight working space labour. We need a minimum clearance space of around 20cm for screws to enter.

Assembly

Free assembly is provided for all beds, full wardrobes, and full study tables. Other furniture prices do not include assembly (range from $15-$20 per item) unless otherwise stated.

Items will be pre-assembled prior to delivery. Bigger items such as wardrobes and beds will be assembled onsite. Please allow for sufficient space for the assembly works and furniture.

Should there be no reasonable amount of space given at the point of assembly, additional charges of $80 will apply for additional labour. We need a minimum clearance space of around 20cm for screws to enter.

We do not include lights assembly and (furniture) wall mounting services in our charges. Please arrange your own electrician or handyman.

Reassembly or reconfiguration on existing beds will incur a reassemble fee of $120 onwards, depending on the bed type and complexity.

Self-Collection

If you prefer to self-collect your items, you may do so at our Woodlands warehouse (kindly enquire for address). Please contact us at orders@kidshaven.sg to make arrangements prior to coming. Goods uncollected 3 months from the date of collection notification will be confiscated and resold to defray costs. Exceptions can be made if prior notice is given. 

Payment

Full payment is required prior to delivery. A minimum of 50% deposit is required for items with longer waiting time. Balance payment* will need to be cleared before the proposed delivery slot is confirmed. If not, Kids Haven reserved the rights to release the delivery slot to other customers.

* Balance payments above $3,000 can only be made via PayNow or bank transfer.  

Returns, Exchanges & Order Cancellations

Kids Haven strives for customer satisfaction and we want to make your shopping experience with us a pleasant one.

Cancellation of Orders

If you wish to cancel your order after your purchase has been confirmed, cancellation requests must be made within 7 days from the date of purchase. A 25% administrative fee will apply to the total value of the cancelled item(s), even if the item(s) have not yet been delivered.

Cancellation requests made more than 7 days from the date of purchase will not be accepted.

Any delivery, collection, assembly or other service charges that have already been incurred are non-refundable.

Please note that customised, personalised and special-order items cannot be cancelled or refunded once the order has been confirmed or production/procurement has commenced. This includes items indented or specially ordered from overseas for you, such as Cilek products and Maxtrix special orders.

Returns & Exchanges

At Kids Haven, we understand that circumstances may change. As furniture involves specialised handling and delivery arrangements, we do not ordinarily accept returns or exchanges due to change of mind, incorrect measurements or unsuitable fit.

However, requests submitted within 7 days of delivery may be considered on a case-by-case basis, subject to Kids Haven's approval. Approval is not automatic.

Refunds

Where a change-of-mind refund is approved:

• A 25% restocking and administrative fee applies to the product purchase price.
• Original delivery and assembly charges are non-refundable.
• Return collection charges apply and will be quoted before confirmation.
• Items must be returned in their original, undamaged and resalable condition.

The refundable amount will be confirmed before any collection is arranged. Refunds are subject to verification of the returned item's condition.

Exchanges

Where an exchange is approved:

• No restocking fee applies.
• The replacement product must be of equal or higher value than the original product purchased.
• Any price difference is payable by the customer.
• Collection and redelivery charges apply, starting from S$30, depending on delivery requirements.
• Items must be in their original, undamaged and resalable condition.

Exclusions

Customised, made-to-order, personalised, specially indented, display and As-Is products are not eligible for change-of-mind returns or exchanges. Mattresses, pillows and other hygiene-sensitive products that have been unwrapped are also excluded from discretionary change-of-mind returns and exchanges.

Defective, Incorrect or Misdescribed Products

For defective, incorrectly supplied or misdescribed products, please contact orders@kidshaven.sg with your order details and photographs. We will assess the issue and provide appropriate remedies in accordance with applicable Singapore consumer protection laws.

The 7-day change-of-mind request window and exclusions above do not affect your statutory rights.

By confirming and paying for an order, customers acknowledge these cancellation, return and exchange terms, subject to applicable law.

Furniture Defects

At Kids Haven, we strive to ensure that your items arrive in perfect condition. We take great care in both the packing and shipping processes to guarantee their safe delivery. In the unfortunate event that there are defects on your purchased furniture, here's what to expect: 

As these are hand-painted children's furniture or bulky wood furniture, please note that minor scratches, paint marks, small dents, minor paint chips and irregularities are common signs that could be found on hand-made items. We will address such issues by providing a complimentary touch-up service. In more serious cases where touch-up is not possible, we will arrange for a replacement of the affected parts.

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1. If your surface defects do not affect the aesthetic and usage function of the product, we will be glad that you continue to use them. 

2. If the surface defects do not align with point 1, please send pictures of the affected product to orders@kidshaven.sg with your order details. We will assess the issue and arrange an appropriate remedy. Where replacement parts are necessary, timelines depend on stock and supplier availability. In the event that we do not have the available part on hand, please allow for 4 to 6 weeks for the replacement part to be shipped in. In the case of customised beds, it will take about 1.5 to 2 months as the parts had to be remake due to special sizes. In the case of Cilek items will take about 3 months as the parts had to be shipped in from Europe. 

For defective items requiring replacement parts, it may be difficult to source new parts if the product has been discontinued. In such cases, we’ll work with you to explore alternative solutions.

Damage during Delivery

Kids Haven, along with our expert assemblers, strives to handle the delivery and assembly of your furniture with the highest level of care. 

However, in the unfortunate event that there is any accidental damage to your property (e.g. floor, walls, etc), we will first assess if the damage is caused directly by our delivery team in the process of the assembly. As a follow up, we will assist to touch up the damage, but since we are not specialists, we will only be able to touch up on a best efforts basis.

All other issues relating to the above will be dealt on a case-by-case basis. Please report delivery damage or other concerns as soon as practicable, ideally within 7 days of receipt, without limiting your statutory rights concerning defective products to orders@kidshaven.sg. All issues should be accompanied by photos, videos and information relating to the issue. 

Please allow for 2 to 3 days of investigation work to be done. A satisfactory answer and the necessary actions will be taken accordingly. We apologize for any inconvenience caused by any issues arising from these problems.

Disclaimer

Kids Haven sources its products from overseas. We do not operate factories and therefore do not have direct control over the manufacturing and shipping process.

As our suppliers continually improve their products, there may be variations in versions over time. Therefore, please note that all images on the website are for illustration purposes only. If you have any specific requirements or concerns, please contact our customer service personnel for further assistance.

Delivery lead times differ between brands. As a guide, we do keep stock of Maxtrix, Oslo ModBed, selected Cilek and Joey's products. Please check with our sales staff if you have a specific enquiry for your purchase.

ADDITIONAL TERMS & CONDITIONS ON OUR BRANDS

**Oslo ModBed **

1. Due to the nature of pine wood, there will be visible wood grains like eyes and irregular grains throughout the bed. This does not constitute a defect. Please examine our displays carefully.

2. Small gaps between bed frame and mattress are designed to prevent the mattress (expanding by the sides when weight is applied on) from pushing against the bed frame and cause the frame to loosen over time.

3. Oslo ModBed is painted in off-white, white-washed paint. Please examine our showroom's display for more accurate colour visual. 

4. The weight limit for Oslo ModBed is capped at 150kg per bed. The weight limit for its ladder (if applicable) is capped at 70kg.  

5. Oslo ModBed comes with 3 years limited structural warranty from date of delivery.

6. Purchase of Modbed parts only does not constitute installation works. Installation charges apply separately.

7. Please be aware that for any future reassembly or addition of parts to existing ModBeds, there may be slight color differences between the new and old beds/parts due to the natural characteristics of wood, variations in production batches, as well as oxidation and aging processes, all of which are beyond human control. 

**Oslo Basics Series **

Oslo Basics comes with 1 year limited structural warranty from date of delivery.

**Maxtrix Beds **

1. Please note that the trundle of the Maxtrix collection cannot fit standard single size mattresses bought from elsewhere. We carry a range of standard size mattresses that can fit this collection.

2. Maxtrix Beds come with 5 years limited structural warranty from date of delivery.

3. Purchase of Maxtrix parts only does not constitute installation works. Installation charges applies separately.

4. Maxtrix Beds can only accommodate 190x90cm mattress (for single size bed). Foam and latex mattresses are preferred.  

**Cilek Beds **

1. Please note that the beds (selected models) and trundles of the Cilek collection cannot fit standard single size mattresses bought from elsewhere. We carry a range of standard size mattresses that can fit this collection.

2. Cilek Beds come with 5 years limited structural warranty from date of delivery.

3. Cilek products are made of MDF board (compressed wood). The suggested weight limit for such material is capped at 75kg.

4. Cilek products are currently on pre-order basis and require a waiting time of around 3 months due to long shipping time from Europe.

Nukhome

1.Cancellation of orders placed over 7 days ago will not be accommodated, as each Nukhome is a unique customized order tailored to individual specifications.

2. Nukhome comes with 3 years limited structural warranty from date of delivery.

3. Nukhome beds are crafted using two distinct materials. 

• For beds constructed with MDF board (compressed wood), the weight limit is 90kg per bed. 

• In contrast, beds made from solid wood can support a weight limit of up to 250kg per bed. 

• *Note: *Do not jump on the same spot multiple times.

4. Lead time: 

• Ready designs and sizes (120/135/150cm mattress sizes) around 1.5 month to 2 months. 

• Customized designs or sizes (90/107 mattress sizes) between 2 to 3 months (from the time the artwork is finalized and confirmed).

Above terms and conditions are subject to changes in the management without prior notice.