Below FAQ are some common concerns of our customers before making a purchase.
If you have other questions, please just send it to enquiries@kidshaven.sg.
- All
- Pre Sale Questions
- Questions about Delivery
- Issue with received item?
- Other Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the "Whatsapp us" button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 2 working days!
Pre Sale Questions
We do have a sizable 4500sqft showroom where we display a good representation of our products, but we are unable to display every product due to space limitations.
Feel free to WhatsApp message our customer service at (65)8820 8604 to check if the product you're interested in is currently on display.
We are located at 25 Playfair Road, Singapore 367990. It is conveniently located next to Tai Seng MRT. No appointment is required.
Our opening hours are:
Weekdays 11-6pm
Weekends 11-7pm
Last walk-in is an hour before closing time
We are closed on Wednesdays
We offer free delivery on all orders above $100, and our prices include assembly unless stated otherwise. Our listed prices already include GST.
Yes, we do. For orders that are made to order, which would require a few months to fabricate, we require only 50% deposit, but the balance payment would still be required at least 3 days before delivery.
Yes, we do. You can pay via an OCBC card and choose 6m or 12m interest-free plans. You can also pay via Atome with any credit card to split your payment into 4 equal instalment amounts.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Questions about Delivery
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Issue with received item?
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Other Questions
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